About this trial
Children with medical complexity (CMC) have very high needs for health and support services. CMC have very rare diseases that involve multiple organ systems. As a result, all CMC have multiple chronic conditions and need care from many specialists and services. While there are important benefits to the child and family in living at home, the continuing need for complex medical care places a profound burden on caregivers. Telehealth has long been considered a potential solution to barriers in access to care for children. The purpose of this research is to test whether telehealth can help pediatric primary care providers (PCPs) as they treat, monitor, and manage children with medical complexity (CMC). Additionally, it is to reduce caregiver and child burden as well as improve care coordination between multiple providers.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
Less than 18 years of age on the date of enrollment (date consented)
Presence of a chronic condition, defined as a health condition expected to last ≥ 12 months
Complexity of the condition, defined as needing ongoing care with 4 sub-specialists/ services OR dependent on ≥ 1 technology (e.g. gastrostomy, tracheostomy, oxygen, ventilator, etc.)
Disqualifiers
CMC whose permanent address is outside of the state of North Carolina
CMC at a long-term care facility
CMC who are wards of the state, except when the caregiver is a legal guardian and can consent
CMC whose caregivers do not speak English or Spanish
Trial design
Parallel
Treatments tested in this trial
Usual Care and Enhanced Primary Care
Other interventionUsual Care: Interdisciplinary complex care teams help coordinate appointments, facilitate communication between the many specialist providers involved in the child's care, support families, assist with practical needs, and are available as a resource (as consultants) for Primary Care Physicians (PCPs) to care for Children with Medical Complexity (CMC). The complex care teams in tertiary care children's hospital is the focus for providing comprehensive care for CMC. Enhanced Primary Care: The E-PRIME team will support the CMC and their caregivers with navigating the patient access portal and how to use the video visit platform for the telehealth visits. The physician or nurse of the E-PRIME team will create clinical summaries about CMC's visit to specialists and hospital and share this health information about CMC with his/her PCP to help the PCP provide care for CMC at home. A team of telehealth experts will help PCPs in using telehealth in their practice.
Enhanced Primary Care
Other interventionThe intervention has the following components: (A) The staff of the E-PRIME team will support the CMC and their caregivers with navigating the patient access portal and how to use the video visit platform for the telehealth visits. (B) The physician or nurse of the E-PRIME team will create clinical summaries about CMC's visit to specialists and hospital and share this health information about CMC with his/her PCP to help the PCP provide care for CMC at home. (C) A team of telehealth experts will help PCPs in using telehealth in their practice.
Treatment groups
Trial outcomes
Primary outcomes
Number of Days Outside the Home (DOH)
Number of hospital days + ER visit days + number of in-person appointments / child year
Number of Days Outside the Home (DOH)
Number of hospital days + ER visit days + number of in-person appointments / child year
Secondary outcomes
Number of Hospitalizations
Number of hospitalizations/100-child years in the two groups. Number of hospitalizations during the observation period will be counted and the rate will be calculated as: \[Number of hospitalizations/ observation period in years\]\*100. Planned admissions (i.e. elective surgeries, procedures, treatments, etc.) will be excluded.
Number of Emergency Room (ER) visits
Number of ER visits
Number of Hospital Days
Number of hospital days/observation period in years
Appointment Completion Rate
Proportion of scheduled appointments that were completed
Sponsors and contacts
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Wake Forest University Health Sciences
Lead sponsor
Patient-Centered Outcomes Research Institute
Collaborator