The goal of this clinical trial is to evaluate the effectiveness of communication training on the communication skills of the healthcare provider in the rheumatology department during consults with patients.
The main questions it aims to answer are:
* Is communication training effective in increasing the self-perceived communication skills of the healthcare provider? * Is communication training effective in increasing the evaluation of patients on the communication skills of their corresponding healthcare provider?
Researchers will compare one group who will receive communication training to one group who will not receive any training to see if there is a significant difference in self-evaluation and patient-evaluation on their communication skills.
Participants will begin by completing a pre-test self-evaluation questionnaire, followed by communication training. After the training, they will complete a post-test self-evaluation questionnaire. Over the next eight weeks following the training, participants will gather evaluations from their patients on their communication skills during the most recent consultation.
being 18 years or older
having a good command of the Dutch language, both written and spoken.
being a healthcare provider within the rheumatology department (e.g., rheumatologist, physician assistant, rheumatology nurse, medical resident, or medical researcher).
regularly seeing rheumatology patients during consultations.
being 18 years or older
having a good command of the Dutch language, both written and spoken
having had a consultation with one of the participating healthcare providers (intervention or control group) within the past 8 weeks
Parallel
Expectancy-based communication training for healthcare providers
BehavioralAn e-learning course comprising six modules, each featuring case-based questions, followed by a comprehensive knowledge exam. The course concludes with a Virtual Reality training program, which includes two immersive modules and AI-generated dialogue for an interactive learning experience.
Changes in total scores from a pre-test to a post-test evaluation between the arms on the SE-12 self-evaluation questionnaire, supplemented with customized questions regarding patient expectations.
The self-evaluation questionnaire consists of questions about communication skills, primarily focused on how certain the healthcare provider is in successfully performing a specific action during the consultation with a patient. The ratings are scored on a scale of one to ten, with one being very unlikely and ten being very likely.
Score difference between arms on patient-evaluation based on the QQPPI questionnaire, supplemented with customized questions regarding expectations for the communication skills of healthcare providers during their most recent consultation.
The patient-evaluation questionnaire consists of questions about statements and assertions concerning the most recent consultation. The scale consists of five ratings, with 1 being 'I do not agree' and five being 'I fully agree'.
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Leiden University
Lead sponsor
Leiden University Medical Center
Collaborator
Reade Rheumatology Research Institute
Collaborator
Erasmus Medical Center
Collaborator
VieCuri Medical Centre
Collaborator
Medisch Spectrum Twente
Collaborator
Frisius Medisch Centrum
Collaborator
Dijklander Hospital, Hoorn and Purmerend, The Netherlands
Collaborator
