Health TrialsbyHealthPanel

Effects of Proactive Call to Customers of Norsk Rikstoto (Horse Gambling Operator in Norway): A Randomized Controlled Study

ConditionGambling Problem
Trial statusRecruiting
Trial phaseNot applicable
Trial typeInterventional
Biological sexAll
Age18-50
SponsorUniversity of Bergen

About this trial

Customers/gamblers gambling at Norsk Rikstoto (gambling monopolist in Norway providing horse gambling products with potential gambling problems will be randomly allocated to receive a proactive phone call (encouraging them to change their gambling behavior - e.g., be lowering the loss limit) or to a control condition. Outcomes will be short and long terms registered gambling behavior.

Eligibility criteria

This trial does not accept healthy volunteers

Qualifiers

Being identified (based on an algorithm used by Norsk Rikstoto/the gambling provider) as a high risk gambler at least 5 of the last 30 days

Disqualifiers

Previously received a proactive call from Norsk Rikstoto

Trial design

Design model

Parallel

Treatments tested in this trial

  • Proactive call

    Behavioral

    The proactive call will be based on the principles of motivational interviewing. The content of the call comprises: 1) Asking the gambler/recipient to reflect on their gambling behavior, 2) providing to the gambler/recipient an overview of their gambling account and financial history, 3) offering to the gambler/recipient information about responsible gambling tools, such as setting lower limits, locking limits, taking a break, or self-exclusion, and 4) providing to the gambler/recipient information about relevant support services and the Gamban tool in cases where a need is expressed.

Treatment groups

195 Participants
are divided into 2 treatment groups
Group A: One proactive callExperimental treatment 1 intervention
Group B: ControlNo intervention 0 interventions

Trial outcomes

Primary outcomes

1

Theoretical loss

Total bet x house advantage ((100%-payback%) / 100)

Time frame
Change from baseline (30 days before the call) to day 1-90 after the call (short-term effect) and change from baseline (30 days before the call) to day 91-180 after the call (long-term effect).

Secondary outcomes

1

Total stake

Total amount of money staked

Time frame
Change from baseline (30 days before the call) to the first 90 days after the call (short term) and change from baseline to day 91-180 after the call
2

Loss percentage

Percentage of stakes that are lost

Time frame
Change from baseline (30 days before the call) to day 1-90 after the call (short-term effect) and change from baseline (30 days before the call) to day 91-180 after the call (long-term effect).

Other outcomes

Sponsors and contacts

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University of Bergen

Lead sponsor

Source ClinicalTrials.gov
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