Improving Outcomes in Social Services Through Routine Outcome Monitoring and Systematic Client Feedback

Trial statusRecruiting
Trial phaseNot applicable
Trial typeInterventional
Biological sexAll
Age15+
SponsorKarolinska Institutet

About this trial

In this project the investigators want to test whether a new method FIT (Feedback informed treatment) can improve the interventions people receive through social services. The FIT method involves regularly providing information about how the client think things are going and what the client thinks about the help and care they receive.

Eligibility criteria

This trial does not accept healthy volunteers

Qualifiers

None

Disqualifiers

People who do not have sufficient knowledge of Swedish or have impaired cognitive functions that prevent them from using FIT in Swedish, as they cannot benefit from the intervention that the study intends to evaluate the effects of. This is assessed by the respective social service.

People who receive support and treatment interventions that are not voluntary, i.e. interventions according to the Act on the Compulsory Care of Young People (LVU) or the Act on the Compulsory Care of Drug Abusers (LVM)

Trial design

Design model

Parallel

Treatments tested in this trial

  • Feedback informed treatment (FIT)

    Behavioral

    Consists of digital or paper tools that systematically collect feedback from the client and presents this to counselor or therapist. However, FIT is more than a collection of measures: an approach, both on the part of the social worker and on the part of the organization, where feedback from the client is actively sought and welcomed, and support of flexibility that interventions can be changed during the treatment period to prevent a negative outcome.

  • Treatment as usual (TAU)

    Behavioral

    Psychosocial support and treatment interventions to help clients in social services with various problems. This can be in the form of individual counselling, social casework, family and network interventions, and similar. These interventions include a variation of cognitive, behavioral, family therapeutic and psychodynamic therapeutic techniques as well as methods for supporting and caring for the client rather than treating specific conditions. The task of social services in Sweden borders to that of psychiatry, addiction care and the correctional system, which are organized on a regional or national level, as opposed to the municipal grounding of social services. Interventions are carried out in the client's environment, in outpatient care and through residential treatment facilities.

Treatment groups

400 Participants
are divided into 2 treatment groups
Group A: Feedback-informed treatment (FIT)Experimental treatment 2 interventions
Group B: Treatment as usual (TAU)Active comparator 1 intervention

Trial outcomes

Primary outcomes

1

Main problem level

The participant choose their main problem area that is addressed in their contact with social servises (Work, employment, finances; School, studies; Alcohol, drugs or gambling; Mental health; Violent behavior or crime; Violence in close relationships; Housing and/or everyday routines; Relationship problems; Other) and rate the problems they have experienced in this area on a visual analog scale (0-100) where a higher number indicate more severe problems.

Time frame
Baseline, three months, six months and one year

Secondary outcomes

1

Days of problem in main area

The participant rate the number of days the last months 0-30 that they have experienced problems in their main problem area.

Time frame
Baseline, three months, six months and one year
2

Secondary problem level

The participant can choose one or two secondary problem areas that is addressed in their contact with social services and rate the problem (0-100) they have experienced in this area. A higher number indicate more severe problems.

Time frame
Baseline, three months, six months and one year
3

Days of problem in secondary area

The participant rate the number of days in the last month (0-30) that they have experienced problems in their secondary problem area.

Time frame
Baseline, three months, six months and one year
4

Clinical outcomes in routine evaluation outcome measure (CORE-OM-8)

Patient reported outcome measures. An 8-item alternative brief measure of psychological distress, based on the shorter CORE-OM-6D for this population. Each item is scored 0-4 (0-26 in total). A higher score indicate more severe problems.

Time frame
Baseline, three months, six months and one year

Other outcomes

1

Outcome rating scale (ORS)

Individual (personal well-being), Close relationships (family and friends), Social (work, school, friends) and General (life in general) which are assessed according to four visual analog scales. The ORS is intended to be used several times during treatment or psychotherapy to provide a measure of psychological well-being and treatment progress. The score is 0-40. A lower score indicate more severe problems.

Time frame
during experimental treatment, up to 55 weeks
2

Session Rating Scale (SRS)

A simple, four-item visual analogue scale designed to assess key dimensions of a good therapeutic relationships. The SRS is administered, scored (0-40) and discussed at the end of each session to get real time alliance feedback. A higher score indicate a better therapeutic relationship.

Time frame
during experimental treatment, up to 55 weeks
3

Satisfaction with contact and therapeutic relationship

Single visual analog scale rating the contact with social worker (0-100) higher indicate a better therapeutic relationship.

Time frame
three months, six months and one year
4

Reason for ending treatment

Two follow-up question about if and why the contact with social services has ended.

Time frame
three months, six months and one year

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