About this trial
The Patient Empowerment Project (PEP) will be integrated into the intake process at a fertility clinic to prepare clinical staff for any patient sensitivities or preferences and provide extra support if needed. The study will evaluate if the PEP increases patient retention and patient satisfaction scores.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
None
Disqualifiers
None
Trial population
Patients seeking fertility treatment at participating clinics
Trial design
Cohort
Prospective
Treatments tested in this trial
Patient Empowerment Program (PEP)
BehavioralThe clinic staff will receive PEP training from a licensed psychologist (the PI). PEP will be implemented, starting after training is complete. The PEP Introduction and the PEP Questionnaire will be included in the New Patient Packet. The patient will complete the PEP questionnaire as they complete their new patient intake forms. Clinic staff will tailor their approach to the patient based on the patient's responses to the questionnaire.
Treatment groups
Trial outcomes
Primary outcomes
Patient Satisfaction
Standard patient satisfaction surveys will be collected at regular intervals throughout the study period
Patient Retention Rate
Patient retention is measured by the percentage of patients who attended a new patient consult and moved forward with treatment.
Sponsors and contacts
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This trial is not recruiting at the moment. You can still explore other options: