Patient Satisfaction Study at AOU Maggiore Della Carità (SCORE)
Trial statusNot yet recruiting
Trial phaseNot listed
Trial typeObservational
Biological sexAll
Age18+
SponsorUniversità degli Studi del Piemonte Orientale Amedeo Avogadro
About this trial
The general aim of this study is to assess and analyze the level of patient satisfaction with nursing care among inpatients in the ordinary wards of the AOU Maggiore della Carità in Novara (Italy). Using the validated Newcastle Satisfaction with Nursing Scales (NSNS), the study intends to produce reliable and comparable data that reflect patients' perceived quality of care across multiple dimensions, including relationships, emotional support, information, and time devoted by nurses. The study aims to provide an updated overview of patient experiences, identifying strengths and areas for improvement. These results will offer guidance for organizational and educational strategies to promote more personalized, human-centered nursing care aligned with international quality and safety recommendations, without altering routine clinical practice.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
Adult inpatients (age ≥ 18 years) admitted to ordinary wards of AOU Maggiore della Carità.
Hospitalization for at least 48 hours at the time of questionnaire administration.
Able to provide informed consent.
Able to understand and speak Italian.
Disqualifiers
Hospitalization shorter than 48 hours.
Age < 18 years.
Cognitive impairment or clinical conditions preventing comprehension or autonomous completion of the questionnaire.
Refusal or inability to provide informed consent.
Trial population
The study population consists of adult inpatients hospitalized in the ordinary wards of AOU Maggiore della Carità in Novara, Italy. Participants are recruited from all wards of the hospital to ensure a representative sample of patients receiving routine nursing care. The population reflects a diverse mix of medical and surgical admissions across the hospital, providing insights into patient experiences and satisfaction with nursing care in a real-world clinical setting.
Trial design
Design model
Other
Time perspective
Cross-sectional
Treatments tested in this trial
Not listed
Trial groups
250 Participants
are grouped into 1 trial groupGroup A: Ordinary Ward Inpatients Cohort
Trial outcomes
Primary outcomes
1
Overall Patient Satisfaction With Nursing Care
Measured using the validated Italian version of the Newcastle Satisfaction with Nursing Scales (NSNS), including all subscales: Carelessness, Emotional Support, Relationship and Information, and Caring Times. Participants rate items on 7-point and 5-point Likert scales as per NSNS protocol. Scores are summed and transformed to a 0-100 scale, where 100 indicates the highest possible satisfaction.
Time frame
Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards.Secondary outcomes
1
Patient age
Age of the patient at the time of hospitalization. Used to describe associations with overall patient satisfaction. Units of Measure: Years
Time frame
Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards2
Patient sex
Biological sex of the patient, recorded to explore associations with overall patient satisfaction. Units of Measure: Categorical (Male / Female)
Time frame
Single assessment during hospitalization, after at least 48 hours in ordinary wards3
Employment status
Current employment status of the patient, recorded to explore associations with overall patient satisfaction. Units of Measure: Categorical (Employed / Unemployed / Retired / Other)
Time frame
Single assessment during hospitalization, after at least 48 hours in ordinary wards4
Presence of caregiver
Whether the patient has a primary caregiver available, recorded to explore associations with overall patient satisfaction. Units of Measure: Categorical (Yes / No)
Time frame
Single assessment during hospitalization, after at least 48 hours in ordinary wardsSponsors and contacts
Click on the lead sponsor to view all of their trials.
Università degli Studi del Piemonte Orientale Amedeo Avogadro
Lead sponsor
Azienda Ospedaliero Universitaria Maggiore della Carita
Collaborator
Source ClinicalTrials.gov
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