About this trial
This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
Adults aged 18 years or older
Identified as high risk for no-show by the study predictive model
Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites
Disqualifiers
Younger than 18 years of age
Not scheduled for a urologic procedure
Trial design
Parallel
Treatments tested in this trial
Preoperative Outreach
BehavioralParticipants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.
Treatment groups
Trial outcomes
Primary outcomes
Procedure No-Show Rate
Whether the participant attended their scheduled urologic procedure
Secondary outcomes
Procedure Rescheduling Rate
Whether the participant rescheduled their procedure
Sponsors and contacts
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This trial is not recruiting at the moment. You can still explore other options: