Preventing No-shows With Pre-appointment "Reserved for You" Nudges
Trial statusNot yet recruiting
Trial phaseNot applicable
Trial typeInterventional
Biological sexAll
AgeNot listed
SponsorGeisinger Clinic
About this trial
The study team will run an A/B test to assess whether pre-appointment messages can reduce appointment no-shows. One message version will indicate the appointment is "reserved" for the patient; another version will be nearly identical but will not include the "reserved" language. A passive control group will not be sent messages.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
at least a 50% probability of no-showing for the appointment based on the no-show algorithm
eligible to be sent MyChart messages or text messages
has an upcoming appointment in 10 days
Disqualifiers
Ancillary visits
Nursing visits
Trial design
Design model
Parallel
Treatments tested in this trial
Message
BehavioralThe message will be sent via MyChart or text message depending on communication preferences for each patient.
Treatment groups
17,376 Participants
are divided into 3 treatment groupsGroup A: Passive controlNo intervention 0 interventions
Group B: Message without "reserved" languageExperimental treatment 1 intervention
Group C: Message with "reserved" languageExperimental treatment 1 intervention
Trial outcomes
Primary outcomes
1
No showed to appointment (y/n)
Patient no-showed to the target appointment
Time frame
1 day (10 days following the message date)Other outcomes
1
Canceled or rescheduled more than 2 days pre-appointment (y/n)
Whether the patient either canceled or rescheduled more than 2 days pre-appointment
Time frame
On the message date or in the 7 subsequent days (8 days total)2
Canceled or rescheduled 2 or fewer days pre-appointment (y/n)
Whether the patient either canceled or rescheduled 2 or fewer days pre-appointment
Time frame
In the 2 days pre-appointment or on the appointment date (3 days total)3
Attended the originally scheduled appointment (y/n)
Whether or not the patient attended the appointment as originally scheduled
Time frame
1 day (10 days following the message date)Locations
Sponsors and contacts
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Source ClinicalTrials.gov
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