About this trial
The investigators will conduct a comparative effectiveness randomized clinical trial with two "active comparator" arms. The investigators will evaluate the two current, usual care strategies (higher intensity "telephonic navigation" vs. lower intensity "virtual outreach") for addressing social needs among patients with multiple chronic conditions.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
Two or more chronic medical conditions from a defined list of 24 chronic conditions
One or more gaps in evidence-based care (related to condition-specific risk factor management, evidence-based screening and preventive care, missed appointments, and medication non-adherence),
At least one self-reported social-related barrier to care or "social need" (e.g., transportation, food, housing, utilities, and/or financial insecurity).
Disqualifiers
major cognitive barriers (dementia, psychosis).
multiple prior year hospitalizations ("extremely high utilizers")
Trial design
Parallel
Treatments tested in this trial
Telephonic Outreach
BehavioralHigher Intensity (active telephonic outreach from a health navigator with follow-up contacts for up to 3 months)
Virtual Outreach
BehavioralLower Intensity (outreach via text, email, and/or letter with materials that contain information about available local, state, and federal governmental benefits and services)
Treatment groups
Trial outcomes
Primary outcomes
Receipt of social services
Patient survey re: receipt of resources from available programs
Reduction in number of social needs
Reduction from baseline in number of unmet social needs
Clinical care gap closure
Reduction in number of evidence-based clinical care gaps
Sponsors and contacts
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